Terms of service.

These terms govern access to and use of Final Frame, the media supply chain platform available at final-frame.com and app.final-frame.com ("the service"). By creating an account, accepting an invitation, or using the service, you agree to these terms on behalf of the organisation you represent.

Where a separate written agreement exists between Final Frame and your organisation, that agreement takes precedence over these terms to the extent they conflict.

Final Frame maps incoming media deliverables to per-destination delivery specifications, then tracks, transforms, checks and fills the gaps between them: deal catalogues, metadata enrichment, work orders, quality gates, approvals and delivery records, from first delivery to final archive.

We may improve or modify features of the service. Where a change materially reduces the functionality your organisation relies on, we will give reasonable notice.

Accounts are created by invitation. Access is granted by membership: what a person can see and do is decided by the role their organisation assigns them, and every request is checked against that grant on our servers.

You are responsible for the accuracy of the people you invite, for the roles you assign, and for keeping credentials confidential. Tell us promptly at security@final-frame.com if you believe an account has been compromised.

Your organisation owns its content: the titles, metadata, media assets, documents and records it brings to or creates in the service. You grant us the rights needed to host, process, transform and deliver that content solely to provide the service, and for no other purpose.

Media assets are stored in per-organisation buckets under per-organisation encryption keys. No cross-organisation access to assets exists in the product, including for our own administrative tooling.

You are responsible for holding the rights to the content you process through the service, including the rights needed for the deliveries you instruct it to make.

Do not use the service to infringe intellectual property, to store or distribute unlawful material, to probe or circumvent its security, to interfere with other customers, or to build a competing product from systematic extraction of its data.

We may suspend access where use presents a security or legal risk. We will restore it as soon as the risk is resolved, and we will tell you what happened unless the law prevents it.

The service draws on external registries and databases, including EIDR, TMDB and Wikidata, to enrich your catalogue. This product uses the TMDB API but is not endorsed or certified by TMDB. Data from these sources is provided as received; verify facts that matter commercially before relying on them.

The service runs on Google Cloud infrastructure in the United Kingdom and Europe, and uses established providers for authentication and transactional email. A current list of subprocessors is available on request.

The service is sold by subscription under the commercial terms agreed with your organisation. Fees are exclusive of applicable taxes. We do not charge per title.

Each party will protect the other’s confidential information with at least the care it applies to its own, use it only to perform under these terms, and disclose it only to people who need it and are bound by comparable obligations.

Personal data is processed as described in our privacy policy. Where we process personal data on your organisation’s behalf, a data processing agreement incorporating the UK GDPR’s required terms applies.

The service keeps an append-only record of state changes: who did what, when, and to which deliverable. This record is a product feature your organisation can rely on; it is never edited or deleted, including by us.

We warrant that the service will perform materially as described and that we will provide it with reasonable skill and care. Beyond that, the service is provided as available: we do not warrant that it will be uninterrupted or error-free, or that enriched metadata from third-party sources is complete or accurate.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

Subject to that, neither party is liable for indirect or consequential loss, and each party’s total liability under these terms in any twelve-month period is limited to the fees paid by your organisation for the service in that period.

These terms apply while your organisation has an active subscription. Either party may terminate for material breach that remains uncured thirty days after written notice.

On termination we will make your organisation’s content available for export in standard formats for thirty days, then delete it from production systems in the ordinary course of our backup cycles.

We may update these terms from time to time. Material changes will be notified to your organisation’s administrators with reasonable notice before they take effect. Continued use after that date is acceptance of the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

Questions about these terms: legal@final-frame.com.